Call Report

The Call Report tracks visitor click-to-call requests and agent call duration in a dashboard.

To configure Click to call, see .

Dashboard

Filter

Data

FieldDescription
DateDate and time of the click to call request.
Result

Result of the call request: 

  • Answered
  • Did not answer
VisitorVisitor Name
AgentAgent Name
AnsweredStart time of Agent call to visitor
EndedEnd time of Agent call to visitor
Time QueuedLength of time from the Date (Visitor's call request) to the Answered time.  
Call LengthLength of time from Answered to Ended.

Was this article helpful?