The Call Report tracks visitor click-to-call requests and agent call duration in a dashboard.
To configure Click to call, see .
|Date||Date and time of the click to call request.|
Result of the call request:
|Answered||Start time of Agent call to visitor|
|Ended||End time of Agent call to visitor|
|Time Queued||Length of time from the Date (Visitor's call request) to the Answered time.|
|Call Length||Length of time from Answered to Ended.|