Google Analytics Tracking

For use when using the Velaro Google Analytics integration

In the Account Settings, go to the Integration tab and select Configuration. Click on the Google Analytics link and you will see the follow screen. You can add a tracking # per group and can choose to track by event or page

Page Tracking

 

Events can be tracked as page views using goals on your Google Analytics account to track PreChats, Queue, Chats, PostChats, and Missed Chats. These are tracked by adding the following destinations to your Goals.

 

PreChat: ^/Chat/PreChat

Queue: ^/Chat/Queue

Chat: ^/Chat/Chat

PostChat: ^/Chat/PostChat

MissedChat: ^/Chat/MissedChat

 

 

 

Event Tracking

For event tracking, all events are sent to google analytics with an event category of velaro and event actions as follows:

prechat

queue

chat

postchat

missedchat

 

 

 

 


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