Group Re-selection

Group re-selection allows chats to be assigned to groups after the pre-chat survey is filled. The group re-selection rule builder has all the same data sources available as the group selection rule builder, with the addition of the pre-chat survey results data. Group re-selection rules are available to customers that have Advanced Workflow enabled in their account.

To configure Group selection settings, go to Account Setup > Workflows > Group selection (https://app.velaro.com/#/admin/workflows/group-reselection).

Group selection controls

To configure the settings and order of rules, see the Group Selection.

Rule controls

To configure the rules for group selection, please see Rule Builder article.


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