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Live Chat

Getting Started

Quick Start Guide

How to Sign In to Velaro

Account and App Features FAQs

Adding Velaro to your Website

How to deploy Velaro via Google Tag Manager

Design

Chat Designer Overview

Branding Your Chat Widget

Global Settings

Customize Welcome Messages

How to Customize Live Chat Widget Queue Design

Engagement Workflow

Workflow Overview

Group Selection

Pre-chat Survey

Group Re-selection

Unavailable Settings

Unavailable Survey

Agent Console

Agent Performance

Benefits of the Velaro Desktop App

Console Overview

Conversation Panel

Desktop Application Benefits

Agent Tools

Forgotten Password

Best Practices for Notifications

"Visitor is inactive" notification

Agent Availability

Agent to Agent Chat

Agent welcome message

Visitor Information

Visitor Monitoring

Visitor Monitoring Dashboard

Visitor Monitoring Map view

Visitor Monitoring Visitor Data

Agent Profile

Profile > Access Tokens

Profile > Chats

Profile > Details

Profile > Groups

Profile > Notifications

Profile > Scheduled Reports

Agent Management

Agent Performance Dashboard

Group Tags and How to Use Them

How to Setup and Create Schedules

What are Agent Tags

Reports

Account Utilization Report

Agent Availability Report

Agent Utilization Report

Canned Message report

Change Log Reports

Integrations

Google Analytics Tracking

How to set up custom integration to pass data to an agent

Jira Service Desk Integration

Magento Integration

Microsoft Dynamics Integration

Security and compliance

Azure Active Directory

Azure Active Directory Single Sign On

Enterprise Security Settings

How to setup Azure Active Directory Single Sign On

Administration

Account Settings Overview

Account Setup Full Checklist

How to Setup Security Features

Troubleshooting

Chat with Support

How to cross subdomains and keep chat open

How to set a Mac to not sleep

Netsuite Troubleshooting

Submit diagnostic log

Trouble-Shooting not receiving Email