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Jump to your platform: Velaro Messaging (V20) ↓  |  Velaro Live Chat (V10) ↓

Getting Started

Getting Started

Getting Started with Velaro V20

A complete orientation to Velaro V20 — your AI-powered customer engagement platform.
Getting Started with Velaro

Velaro is a customer engagement platform that lets your team chat with customers across web, SMS, WhatsApp, Facebook, Instagram, and more — all from one inbox. It includes AI bots, workflow automation, CRM integrations, and reporting.

Account & Setup

Bots & AI

Bots & AI

Workflows

Workflows

Routing & Rules

Channels & Voice

Voice & Channels

Channels

Voice & IVR

Integrations

Integrations Overview

CRM Integrations

Commerce Integrations

Knowledge Base

Knowledge Base

Reporting & Analytics

Reports & Analytics

Billing & Plans

Billing & Plans

Billing, Usage, and Plan Management

> Note: This article covers the Velaro Messaging platform (V20). If you are using the legacy Velaro Live Chat console (V10), contact your account manager — billing and plan management for V10 is handled separately.

Support

Support

Velaro AI Assistant & Support

The Velaro AI assistant is available in the bottom-right corner of your messaging workspace. Click the AI button to open it. You can ask questions about features, get help with configuration, or troubleshoot issues.

Migration Guides

Gorgias to Velaro Migration Guide

Gorgias is a helpdesk tool for Shopify. Velaro is an AI commerce bot. The difference:

Velaro Live Chat (V10)

Getting Help with V10

Velaro Live Chat (V10) — Getting Help

Velaro Live Chat (V10) is the legacy Velaro platform — web chat, proactive rules, and the classic operator console.

Platform Help

V20 Help Articles