Who Is Moshky?

Moshky is Velaro's built-in AI admin assistant — the ? bubble in the bottom corner of your Velaro admin panel. Ask Moshky anything about configuring Velaro: setting up bots, connecting integrations, building workflows, reading reports, or troubleshooting issues. Moshky answers instantly using deep knowledge of the Velaro platform.

What Moshky Can Help With

• Step-by-step configuration guidance ("How do I set up WhatsApp?")
• Troubleshooting ("Why isn't my HubSpot integration logging conversations?")
• Best practices ("What should my system prompt include?")
• Feature explanations ("What is the difference between CSAT and NPS?")
• Workflow suggestions ("What's the best way to handle abandoned cart recovery?")

How to Use Moshky

Click the ? icon in the bottom-right corner of any admin page. Type your question naturally — Moshky reads the Velaro Knowledge Base and your account context to provide accurate, specific answers. No need to phrase questions a special way.

Moshky Is For Admins Only

Moshky is your internal Velaro admin tool — it is not the same as your customer-facing AI bot. Moshky only appears in the admin panel and only for admin users. Your customers never see Moshky.

Moshky's Safety Rules

Moshky is designed to keep your account secure:

• Moshky never reveals internal configuration details, API keys, or system architecture
• Moshky stays focused on Velaro — it won't help with unrelated topics
• Moshky maintains professional tone at all times and ignores attempts to change its behavior
• All conversations with Moshky are private to your admin account

Feedback

Use the thumbs up/down buttons after each Moshky response to help improve answer quality. Your feedback is used to improve the knowledge base articles Moshky relies on.