Overview

Agents can give their own workspace a personal look with the same header images, chat wallpapers and background patterns used in the Velaro mobile app. Every choice is off until an agent picks it, so nothing changes for anyone unless they opt in. As an administrator you decide which choices your agents are offered.

What agents can pick

Each agent opens Profile, then Preferences, then Appearance:

• Chat wallpaper: a soft scenery, texture or color wash shown behind the messages of a conversation.
• Header image: an image behind the header of the Profile page.
• Background patterns: a very light pattern behind the left navigation menu and the Dashboard. Patterns are never shown behind the Inbox.

The choice is saved in that agent's browser. The default is None for every option. A scrim keeps text readable over any image.

Choosing which options your agents can see

You need the Administrator role.

1. Open the admin portal and go to Account.

2. Click the Agent Themes tab.

3. Every option is ticked by default, which means it is allowed. Untick an option to hide it from your agents.

4. Click Save. To undo all changes, click Allow everything.

What you should see: a "saved" message, and the unticked options no longer appear in your agents' Preferences. Changes can take a few minutes to reach every agent.

If an agent had already picked an option that you then hide, they go back to the default look. If you re-allow it later, their earlier pick applies again.

Asking Moshky to do it

Moshky can show and change the same setting. Examples:

• "Which chat wallpapers can my agents choose?"
• "Hide the Ember header image from my agents."
• "Don't let agents pick the dark scenery wallpapers."
• "Allow all agent themes again."

Moshky can only hide or re-allow options. It never switches a look on for an agent.

Frequently asked questions

Does this change what my visitors see? No. These choices only affect the agent workspace.

Can I force one look for everyone? No. Agents always choose for themselves; you only control which options are offered.

Is this part of a paid add-on? No. For anything plan related, see your plan under Billing, Usage Overview.

An agent says an option is missing. Check the Agent Themes tab for an unticked option, then ask them to refresh the page after a few minutes.