This article has moved. Co-Browse lets an agent see the visitor's live page during a chat, with the visitor's consent every session. It is view-only plus, on Co-Browse Plus, agent pointing and visitor-approved form fill. Agents can never click, navigate or run anything on the visitor's page, and nothing is recorded.

Read the full, current guide: Co-Browse. It covers plans, what agents can and cannot do, how to tag sensitive content with the sensitive, no-record and ignore-record classes, per-site settings and troubleshooting.

Screen share in video chat is a separate, visitor-started video share and is not Co-Browse.