WooCommerce Integration Guide

What is the WooCommerce integration?

Connect Velaro to your WooCommerce store to let your bot search products, look up orders, and answer customer questions from your live store data.

Go to Integrations → WooCommerce to get started.

Connecting your WooCommerce store

WooCommerce uses REST API keys (not OAuth). You'll need to generate a key pair from your WordPress admin.

Step by step:

1. Log in to your WordPress admin panel

2. Go to WooCommerce → Settings → Advanced → REST API

3. Click Add key

4. Fill in:

- Description: "Velaro Chat Bot"

- User: select an admin user

- Permissions: Read/Write

5. Click Generate API key

6. Copy the Consumer Key (ck_xxx) and Consumer Secret (cs_xxx) — they only show once!

7. In Velaro: go to Integrations → WooCommerce → Connect Store

8. Enter your WordPress site URL and paste both keys

9. Click Save and Test Connection

Setting up Bot Knowledge

Go to Integrations → WooCommerce → Bot Knowledge to fill in your store's Q&A templates. Same process as Shopify: fill in 7 answers, save, and the bot answers customer questions immediately.

WooCommerce AI Skills

• Product Search (woocommerce_search_products): Bot searches your product catalog by keyword
• Order Lookup (woocommerce_get_order): Looks up an order by ID — status, items, totals
• Customer Orders (woocommerce_get_customer_orders): All recent orders for a customer email
• Cart Link Builder (woocommerce_create_cart): Coming soon — pre-loaded cart URL for checkout

Common questions

Which WooCommerce version is supported? WooCommerce 3.5 and above (REST API v3).

Do I need a plugin? No additional plugins required. The standard WooCommerce REST API is all that's needed.

My site uses HTTPS — does that matter? Yes — your WordPress site URL must use HTTPS for the REST API to work correctly.