NetSuite ERP Integration
Overview
The Velaro NetSuite integration brings 40+ AI skills to your customer conversations, giving your bot real-time access to NetSuite inventory, sales orders, customer records, and vendor data. Customer-facing support teams can answer stock availability questions, check order status, and pull invoice details without switching to NetSuite.
Connect NetSuite
- Go to Integrations → NetSuite.
- Enter your NetSuite Account ID, Consumer Key, Consumer Secret, Access Token, and Token Secret (from NetSuite's Integration and Token-Based Authentication setup).
- Click Test Connection to validate credentials.
- Click Save — all 40+ skills activate immediately.
Available AI Skills (40+ tools)
| Category | Example Skills |
|---|---|
| Customers | Get customer record, get credit limit, update billing address |
| Sales Orders | Get order status, list orders by customer, approve order |
| Inventory | Check item availability, get warehouse quantity, list low-stock items |
| Invoices | Get invoice details, list outstanding invoices, check payment status |
| Items / Products | Get item details, search items by name or SKU, get item pricing |
| Vendors | Get vendor record, list open purchase orders |
| Cases | Create support case, get case status, add case note |
Security
NetSuite credentials are stored encrypted using Azure Key Vault — they are never logged or visible after initial save. The integration uses TBA (Token-Based Authentication) — the most secure NetSuite API method. OAuth is not available for NetSuite's SuiteQL API.
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