What can the bot do with a Magento cart?

With Magento or Adobe Commerce connected, the bot can view the verified customer's saved cart, add a simple product to the shopper's storefront cart, change a quantity (a quantity of 0 removes the item) and share a checkout link. The bot says an item was added only after the store confirms it. A guest cart the bot builds has no shareable checkout link and is not the cart in the shopper's browser. Full guide: Magento Carts in Chat View Add Update and Checkout Link.

Can the bot add items to a wishlist?

Not today. The wishlist is read only: the bot can show a verified customer's saved items with name, SKU and price and offer to add them to a cart, but it cannot add or remove wishlist items.

How does the bot look up an order or tracking?

The bot finds orders by email or order number, gives order details, invoices, credit memos and refunds, and returns carrier, tracking number and tracking link for shipped orders. Customers only see their own orders. Customer insight (lifetime value, VIP or loyal status, purchase frequency, top products) helps the bot and agents tailor the chat. Full guide: Magento Order Lookup, Tracking and Customer Insights in Chat.

How does the bot find products by color or size?

It searches by keyword, SKU or category, understands everyday color and size words, and shows each option with price and stock. See Your Bot Finds Products By Colour, Size And Similar Words.

What is the six digit code a customer is asked for?

Before the bot shares personal data or changes an account, it asks the customer to verify. Velaro emails a six digit code to the address on the account and the customer types it into the chat. Refunds additionally need the customer signed in to the store and an order on their own account. Full guide: How Magento Chat Actions Verify Your Customer.

Can the bot create discount codes, add order comments and issue refunds?

Yes, where the plan includes it. The bot can create a percentage, fixed amount or free shipping code, add a comment to an order, and issue a full or partial refund as a credit memo. It confirms details first and acts only when asked. Full guide: Magento Discount Codes, Order Comments and Refunds in Chat.

A Magento action is failing. How do I check it?

Run Test Connection on the Magento integration, open its Activity Log, and use the diagnostic tools magento_diagnose, magento_test_connection, magento_list_stores and magento_activity_logs. A 401 means the token was revoked or the integration is not activated. A 403 names a missing access resource to grant in Magento. Full guide: Check and Troubleshoot Your Magento Connection.