Payment Recovery

What it is

Payment Recovery sends a customer a real payment link through the channel they're already talking to you on (SMS today), then automatically follows up on a schedule until the invoice is paid or a reminder cap is hit. It's built for first-party accounts-receivable reminders — you collecting your own money from your own customer, in your own name.

It is not a debt-collection product. There's no credit-bureau reporting, no legal or attorney escalation, and no third-party collection-agency workflow. If a customer needs that heavier tier, that's a different, separate conversation — ask your account team.

How it works

1. An agent (or a workflow/AI skill) sends a payment reminder to a contact. Velaro creates or reopens that contact's SMS conversation, generates a real payment link through your connected payment provider, and sends it.

2. If the invoice isn't paid, Velaro automatically sends up to your configured number of follow-up reminders, spaced out on your configured cadence (in hours).

3. Once the invoice is paid — or the reminder cap is reached — the follow-up chain stops on its own. No manual cleanup needed.

4. Every send is logged per contact, so you can see exactly what was sent and when.

Configuration

Each site can set:

• Cadence — hours between reminders (default 48)
• Max reminders — how many follow-ups before the chain gives up (default 3)
• Message template — the wording used for reminder sends
• Enabled/disabled — turn the whole feature on or off per site

Requesting a payment reminder

An agent can send a reminder directly from an SMS conversation — click the dollar-sign icon in the conversation header, enter the amount and a description, and choose whether to start the automatic follow-up chain. It's also reachable via the API and via AI workflow skills for automated flows.

Availability

Payment Recovery is a gated add-on (not included by default) — ask your account team whether it's enabled for your site.