Velaro Live Chat (V10) — Getting Help

Velaro Live Chat (V10) is the legacy Velaro platform — web chat, proactive rules, and the classic operator console.

You are on V10 if you log in at app.velaro.com or the classic Velaro console.

Getting support for V10

V10 documentation and support is handled directly by the Velaro support team.

• Email: support@velaro.com
• Live chat: use the chat widget on this page to reach the team during business hours
• Phone: contact your account manager for your dedicated support line

Upgrading to Velaro Messaging (V20)

V20 is the current Velaro platform and includes everything V10 does, plus:

• AI bots and auto-resolution
• SMS, WhatsApp, and email channels
• IVR and voice
• CRM and commerce integrations
• Modern agent inbox and mobile app

Your existing configuration — routing rules, teams, chat history, and contacts — can be migrated. Contact your account manager to start the conversation.

Common V10 questions

How do I add an agent in V10?

Log in to the V10 console at app.velaro.com, go to Operators, and click Add Operator.

How do I change my widget code?

Go to Deployments in the V10 console and copy the updated embed snippet.

How do I set business hours?

Go to Rules → Schedules in the V10 console.

For anything not covered here, contact support@velaro.com and include your site ID.