> Note: This article covers the Velaro Messaging platform (V20).

What it is

After-hours support gives your site administrators a monthly code that reaches the Velaro on-call line outside business hours. Whether it is part of your plan or an add-on depends on your plan; see your plan under Billing, Usage Overview. If it is not included, the tab shows how to ask your account manager.

Where to find your code

Go to Billing in the sidebar and open the After-Hours Support tab. Only site administrators can see the code. It is replaced automatically each month, and a Velaro account manager can issue a new one if it gets out.

How to use it

1. Call Velaro support outside business hours.

2. Read the after-hours code when asked.

3. Velaro also verifies who you are before connecting you: read the rotating code from Help & Support, Verify & My Tickets, Verify me, or answer the text sent to your verified number.

A valid code alone does not connect the call. If you cannot be verified, support can take a message or open a ticket instead.

If it is missing

If the tab says after-hours support is not part of your plan, contact your account manager. Do not share the code outside your company.