Reports and Analytics Overview
Overview
Velaro's Reports module gives you real-time and historical visibility into every aspect of your customer engagement — conversation volume, AI bot performance, agent productivity, CSAT scores, and integration activity.
Key Reports
| Report | What It Shows |
|---|---|
| Conversation Volume | Chats by day/week/month, by channel and team |
| Agent Performance | Conversations handled, avg response time, CSAT per agent |
| Bot Performance | Containment rate, escalation rate, skill call success |
| AI Skill Calls | Every tool invocation — input, output, latency |
| Surveys | CSAT and NPS trends, per-agent scores |
| Value Report | Estimated cost savings from AI deflection vs. human handle |
| Activity Log | Admin actions, logins, setting changes with full audit trail |
Filtering and Date Ranges
Every report supports flexible date range selection (today, last 7 days, custom range) and filters by team, agent, channel, and bot. Drill down from summary to individual conversation level.
Value Report
The Value Report calculates the dollar value your AI bot generates by handling conversations without a human agent. It uses your configured cost-per-conversation and compares AI-handled vs. human-handled volumes. This is your most useful executive-level metric for demonstrating ROI.
Exporting Data
Export any report as CSV from the Export button. For scheduled exports or BI tool integration, contact support about our Fabric/Power BI connector.
Activity Log
The Activity Log tracks every admin action — login events, settings changes, bot edits, rule changes — with timestamp, user, IP address, and device. Available under Reports → Activity Log. Retention is 90 days.
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