Waitlist and walk-ins

Staff can add a guest to the floor waitlist or record a walk-in with a name, phone number, party size, VIP flag, quoted wait and notes. When a table is free, mark the entry Ready and the guest receives a text. Entries can then be seated at a table, removed or marked as a no-show.

Floor settings

Floor settings cover the default table turn time, the overbook percentage, seatings, whether a confirmation text is sent for each booking, whether a meeting link is created automatically, the meeting organizer and default guest instructions. Changing one setting leaves the others as they are.

Table rules

Each table can have a minimum and maximum party size, its own turn time and a combine group so neighboring tables can be joined for larger parties.

Meeting links

For virtual bookings, staff can send the meeting link to the guest by text or email at any time from the booking.

No-shows

Mark a booking as a no-show when the guest does not arrive. The slot is released and the booking is counted in analytics.

Deposits

A booking can require a deposit with an optional amount. Staff can create a payment link for the guest and check whether the deposit has been paid.

Booking analytics

Analytics for any date range show bookings and seats by status, no-shows and how busy each resource was.

Ask Moshky

Moshky can read the floor settings, waitlist, deposit status and analytics, and can propose changes to settings, tables, waitlist entries, no-shows and deposits. Every change is previewed first, applied only after you confirm it, recorded in the audit log and can be restored for settings and table changes.