Free Trial — What's Included

> Note: This article covers the Velaro Messaging platform (V20) free trial.

What you get during your trial

Your trial runs on a real Velaro plan (the Trial package), not a stripped-down demo — you're

using the same platform paying customers use, with trial-safe limits so you can explore broadly

without needing a credit card.

During your trial you can:

• Chat live with visitors across your connected channels
• Use Velaro's AI — including a taste of AI Workflows, so you can see automation in action,

not just read about it

• Build out your Knowledge Base and let the bot answer from it
• Manage tickets and contacts
• Send a small number of email campaigns — enough to try the feature and see how it works,

capped well below anything that could look like spam

Some advanced/Enterprise-only capabilities (like the MCP API Gateway, SSO, white-labeling, and

dedicated infrastructure) are not included in the trial. If you open a feature that isn't part of

your plan, you'll see it clearly marked as locked with a Contact us to upgrade option — that's

expected, not a bug, and it's a fast way to ask about upgrading.

Your exact limits

Trial limits (conversations, contacts, tickets, AI usage, email campaign sends, etc.) are set on

your subscription and shown live in the app — check the Billing / feature panel for the exact

numbers on your account. This article intentionally doesn't list specific numbers because trial

limits can be tuned over time; the in-app view is always the source of truth.

Trial length and what happens after

Your trial runs for a set number of days from signup. Before it ends, you'll get an account-setup

verification email (check spam if it doesn't arrive) and reminder emails as your trial progresses.

To keep using Velaro after your trial, contact your account manager or use the in-app upgrade

prompt to move to a paid plan — your data and setup carry over, nothing is lost.

Trouble verifying your account

If your trial verification email's link doesn't work, or you never received one, contact

support@velaro.com — we'll resend it or verify manually.