Your plan includes a monthly allowance for outgoing email sent by Velaro, tracked separately for transactional email (for example ticket replies and notifications) and campaign email. Live usage is on Settings > Billing > Usage Overview.

Warnings

Your account admins are warned as usage approaches the allowance, and again when it is reached. The same notices appear as a banner on the Dashboard.

What happens at the allowance

• New outgoing mail is held, never dropped.
• Held mail is sent automatically when the new month starts, or sooner if your plan is expanded.
• The banner shows how many outgoing emails are held and the date they will go out.
• Incoming mail, replying in the app and all other features keep working.

Asking Moshky

• "How many emails have we sent this month?" Moshky shows your transactional and campaign usage against your allowance.
• "How many emails are held, and when do they go out?" Moshky tells you the held count and the date they will be sent.

Moshky reads these figures only. To expand the allowance, use Request more capacity on the banner or contact your account manager.

Troubleshooting

• Emails did not arrive: check the Dashboard banner for held outgoing mail. It sends automatically when the allowance renews or your plan is expanded.