What it does

Moshky can change settings for you, such as workflows, bots and routing, so you do not have to click through each page. Moshky always shows you the change first and only saves it after you say yes.

Turning it on

Ask Moshky to do something that needs a change. Moshky explains that it can do this once 'Moshky can make changes' is on and opens a short confirmation. Read it, tick the acknowledgement box, and choose Turn on. Only an account administrator can turn it on or off. Enterprise accounts have it on from the start.

What you are agreeing to

Moshky is AI, and AI can make mistakes, so read each proposed change before you approve it. This can save a lot of time, and you are responsible for the changes you approve.

Restoring a change

After every change, Moshky tells you what it changed and how to restore it. Workflows and bots keep a Version History, so you can open the item and restore an earlier version. You can also ask Moshky to undo its last change. Every change is recorded in your audit log with who asked for it and when.

Turning it off

Ask Moshky to turn it off, or ask an account administrator to switch it off. Moshky can still answer questions and guide you through every setting while it is off.