AI Skills — What Your Bot Can Do
What Are AI Skills?
AI Skills are actions your bot can perform on behalf of a customer — retrieving data, creating records, booking appointments, processing requests. Velaro ships with 596 built-in skills across 20+ platforms. Skills are enabled per-bot and execute only when the AI judges them relevant to the conversation.
Skill Categories
| Category | Example Skills | Platforms |
|---|---|---|
| Order Management | Get order status, cancel order, track shipment | Shopify, BigCommerce, WooCommerce, Magento |
| CRM / Contact | Look up contact, create lead, update deal | HubSpot, Salesforce, Dynamics 365, Pipedrive, Zoho |
| Appointments | Check availability, book meeting, send calendar link | Calendly, Outlook, Google Calendar, Square Appointments |
| Ticketing / ITSM | Create ticket, check status, escalate incident | ServiceNow, Monday.com |
| ERP | Get inventory, create quote, look up vendor | NetSuite, QuickBooks |
| Payments | Send payment link, check invoice | Stripe, Square |
| Hospitality | Check availability, create reservation, modify stay | Guesty, Cloudbeds, Uplisting |
| Internal Ops | Check agent availability, generate handoff summary | All tiers |
Enabling Skills
- Go to Bots & AI → [Your Bot] → AI Skills.
- Click the integration you want (e.g. HubSpot).
- Toggle on the individual skills you need.
- Save — the bot gains access immediately.
How Skills Execute
Skills are invoked by the LLM when it determines customer intent matches the skill's purpose. For example, if a customer says "Where is my order?", the bot automatically calls get_order_status with the customer's order number and returns the result in conversational language.
All skill calls are logged in Reports → Activity Log → AI Skill Calls with full input/output history for auditing and debugging.
Building Custom Skills
You can also call any external API using the HTTP Node in the Workflow builder. This lets you invoke your own internal systems as skills, even if they aren't a supported integration.
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