What it is

The AI Features Acknowledgment is a short agreement that sits next to your Terms of Service. It explains that AI features answer people automatically, that they can be wrong, and that you decide how they are used, test them and tell the people you contact when they are dealing with an automated system.

When you see it

You see it the first time an administrator turns on one of these:

• A voice agent for your phone lines
• An AI chat bot
• Automatic or AI drafted replies
• An automated workflow

The screen opens by itself when you try to turn the feature on. After you accept, Velaro finishes turning the feature on for you. You do not need to start again.

How to accept it

1. Read the full text in the window.

2. Type your full name and your title.

3. Tick I have read and accept the AI Features Acknowledgment.

4. Select Accept. The button stays off until the box is ticked and both fields are filled.

Only an account administrator can accept. If you are not an administrator you can read it, and you will be asked to have an administrator accept it.

If you already use AI features

Nothing you already run is switched off. An administrator sees a notice in the app asking them to review and accept. You only have to accept before you turn on something new.

Where to see the record

Go to My Contracts and look at the Acknowledgments section. Each line shows who accepted, their title, the date and time in Pacific time, the version of the text, and which feature prompted it. Select View text to open the full text.

When you will be asked again

Only when the text changes in a material way. You will see the same window with the new version. Until you accept it, the version you accepted applies and what you already run keeps working.

Good to know

• This acknowledgment does not change what you pay or your plan. Limits and what is included depend on your plan; see your plan under Billing, Usage Overview.
• It supports, and does not replace, your Terms of Service or your signed agreement.