What it does

When a shopper on your Magento or Adobe Commerce store asks the Velaro bot to add a product to their cart, the bot adds it to the shopper's real cart on your storefront. The shopper sees the item appear in the mini-cart in your store header right away, and can check out normally.

The bot only says "added" when it really was

The bot confirms with your storefront that the item is in the shopper's cart before telling them so. If the add could not be confirmed, the bot says so plainly and shares the product link so the shopper can add it themselves. It never claims an item was added, removed or changed in the cart unless that change was confirmed.

What shoppers can add

• Simple products can be added directly from chat.
• Products that need a choice first, such as a size or color, are shared as a product link so the shopper can pick their options.
• Disabled or unknown products are not added; the bot offers to help find something else.

Turning it on or off

Add to cart from chat is on by default for Magento sites. It is available when your plan includes Magento actions and the bot has the cart skill enabled.

1. Open your bot's skills settings and find the Magento cart skills.

2. Switch the add-to-cart skill off to stop the bot adding items. It will share product links instead.

Velaro support can also switch it on or off for your site, or for every site, if you contact us.

Troubleshooting

The bot shared a link instead of adding the item. The product needs options, the shopper's browser session was not available (for example the chat was opened outside your store), or your store did not confirm the add in time. Reload the store page and ask again.

The item does not appear in the header cart. Reload the page once. If it still does not appear, contact Velaro support with the product name and the time.