Video Avatar: Visitor Controls

What visitors can do

When your AI Video Avatar is on, visitors see it at the top of the chat. They can:

• Collapse or expand it with the up/down arrow button under the video. Collapsed, the avatar shrinks to a small round thumbnail with its name so the conversation text has more room. The choice is remembered for the rest of their browser session.
• Hide it with the X on the video, and bring it back any time with Show avatar.
• Mute or unmute it.

Letting visitors hide or collapse it

Go to Settings → AI Video Avatar → Experience and use Let visitors hide or collapse the avatar.

• On (default): the arrow button and the X are shown.
• Off: visitors see the avatar without those controls. They can still mute it.

The name badge

Show badge (same settings page) controls the small name badge on the video. The name comes from Display name; if you leave it blank the badge reads "AI".

"Powered by Velaro"

A small "Powered by Velaro" line appears under the video.

Set it by assistant or script

Ask Moshky to change "allow visitors to collapse the avatar" or "show the badge" for your site, or use the Velaro MCP tool avatar_set_config with allowVisitorCollapse and showBadge.

A different avatar per group or workflow

Open Settings → AI Video Avatar → Who and where. Under Groups or Workflows click Change, then pick a person from the library and a backdrop (a gallery image, an https image address, a color or a gradient). You can also set a display name, personality and voice.

A workflow wins over its group, and a group wins over your account default. Anything left on Account default follows the account setting, and Reset to default removes the override. Image backdrops must use https.

By script: velaro avatar override --workflow 12 --avatar priya --backdrop image --backdrop-value https://example.com/office.png, or the MCP tools avatar_set_workflow_override and avatar_set_group_override.