Nextiva VoIP CTI Integration (In Development)

Nextiva CTI is not available to customers yet. Velaro can store your Nextiva connection settings, and the Nextiva integration appears in the admin, but call events do not yet flow from Nextiva into Velaro. That means no screen pop appears on an inbound Nextiva call, and click-to-call through Nextiva does not place a call today.

This guide previously described those features as working. That was inaccurate, and it has been corrected.

If you need working CTI now, use Microsoft Teams Phone or SkySwitch. Both have live inbound screen pop with a live CRM lookup, including NetSuite. See the Telephony & CTI Overview guide.

Current Status

Available today: A Nextiva configuration record in Velaro, so your account can be set up in advance.

Not available yet:

• Screen pop on inbound Nextiva calls
• Click-to-call from the Velaro sidebar through Nextiva
• Call log sync from Nextiva calls into your CRM
• In-call controls (hold, resume, end, transfer)

Velaro is waiting on Nextiva partner API and webhook documentation to complete the call-event side of this integration. Until that is finished and Velaro confirms it, please do not plan a go-live around Nextiva CTI.

What Still Works Alongside Nextiva

Velaro's chat, SMS, email, and AI bot channels do not depend on your phone system, so they run normally while you use Nextiva for voice. Only the call-level link is missing.

If You Need Nextiva CTI

Contact Velaro support at support@velaro.com or your account manager and include:

• Your Nextiva account name and administrator contact
• Which system of record Velaro should query on an inbound call (NetSuite, HubSpot, Salesforce, Dynamics 365, VAST Retail, or Velaro contacts)
• Roughly how many agents would use screen pop

Registering interest is what moves a provider up the build order. Velaro will tell you the current state before you commit to anything.

Common Questions

We already enabled the screen pop toggle in the Nextiva settings. Does that mean it is working? No. The toggle saves your preference for when the integration ships. It does not currently produce a screen pop, because Velaro does not yet receive call events from Nextiva.

Will our saved settings carry over? Yes. Configuration stored against your site is preserved, so setting up early does not create rework.

What should we use in the meantime? Teams Phone or SkySwitch if you want CTI on an existing phone system, or Velaro Voice on Twilio if you would rather Velaro carry the audio and have no PBX to keep.