Bring your own key is available on plans that include it. Some Velaro AI helpers call Anthropic's Claude models directly. With your own Anthropic API key, those calls bill your own Anthropic account. You will be paying your provider directly.

If your plan does not include bring your own key, the AI Provider page is not shown. Ask Moshky or submit a ticket from the Support page to add it to your plan.

What this covers

The Anthropic key applies to the Velaro AI features that call Claude for your site: bot conversations that use a Claude model, image analysis, compliance redaction, the AI suggestions on the bot Unanswered Questions tab, and the AI-drafted KB articles from the Continuous Improvement Loop. Features that run on other providers keep using those providers.

When you should add an Anthropic key

• You already have an Anthropic Console account with prepaid credits or a billing relationship.
• Your security team requires that LLM calls about your data go through your account.
• You want a single Anthropic invoice that includes the Velaro Claude traffic.

Setup (under 2 minutes)

Step 1 — Generate an Anthropic API key

Sign in at console.anthropic.com. In the sidebar go to Settings → API Keys and click Create Key. Give it a name like velaro-admin and copy the value (it starts with sk-ant-api03-). You only see it once.

Step 2 — Paste it into Velaro

In Velaro go to Account → AI Provider → Anthropic (Claude). Click Add key, paste the value, and click Save. The card status changes from "Not configured" to "Connected".

Claude calls for your site now go to api.anthropic.com with your key.

Verifying the key is being used

Look at your Anthropic Console usage page. Within a few minutes of a Claude-powered feature running, you should see traffic attributed to the API key you saved. Velaro also records one audit row per call under Audit key usage on the same page, showing the last 4 characters of the key used.

Removing your Anthropic key

Submit a ticket from the Support page, or ask Moshky, and the key will be cleared for your site. Claude calls then run on Velaro infrastructure.

Troubleshooting

"Failed to save the key." Only a site administrator on a plan that includes bring your own key can save a key. If that is you, regenerate the key in the Anthropic Console and try again. Anthropic keys start with sk-ant-api03-.

Helper returns no suggestion despite a configured key. Either the key was revoked in the Anthropic Console or your account is out of credits. Check console.anthropic.com → Settings → Billing.

Helper still seems to use Velaro's account after I added the key. The helper services cache per-site state for up to a minute. Wait about 60 seconds and trigger the helper again. If it still misbehaves, submit a ticket from the Support page.