Customers can move their own appointment from the Manage link in their confirmation email: they pick a new open time for the same service and the change applies right away, with the same seat checks as a new booking. The link is signed, so it only ever opens that one booking.

Staff can also move a booking from the Velaro CLI (velaro booking appointment reschedule <id> <new-slot-id>), the Velaro MCP tool booking_reschedule_appointment, or by asking Moshky. Moshky shows the before and after first and only saves once you confirm; the previous slot is recorded so the move can be reversed.