Overview

Moshky is built into the Velaro Agent app on iPhone, iPad and Android. Tap the Moshky picture button at the bottom right of the app to open the chat. Moshky knows which app you are in, so she answers about the mobile app, not the web portal.

What you can ask

• How any setting in the app works, such as themes, notifications, alert sounds, quiet hours, privacy, signature and the bottom menu.
• How to work your conversations on a phone: replying, canned responses, transferring and resolving. Admin setup such as workflows and routing rules is done in the Velaro admin portal on the web, and Moshky will say so.
• For help from Velaro support. Moshky can send a ticket for you.

When you open the chat, Moshky shows a short list of what she can help with and a few tap-to-ask suggestions.

Changing your app appearance

Moshky can change these for you on the device you are using:

• Theme: System, Light or Dark
• Accent color
• Density: Comfortable, Cozy or Compact
• Custom appearance on or off

She offers a button in the reply, for example "Set theme: dark". Nothing changes until you tap it. The change applies in the app and is saved with your appearance settings. Other app settings, like notifications and quiet hours, Moshky explains and points you to the exact screen under Settings.

Sending a ticket to Velaro support

If Moshky cannot solve something, she offers a Contact support button. It opens a short form with a subject and details she has filled in from your conversation. Edit them if you like, then tap Send ticket. You see your ticket number in the chat once it is sent, and you can follow the ticket the same way as any other support request.

Follow-up suggestions

After each answer Moshky shows two or three tap-to-ask follow-ups, such as "Do you want help with notifications?". Tap one to continue without typing.

Tips

• Replies use real bold text and lists, not raw symbols.
• Plan-dependent details are never listed in chat. See your plan under Billing, Usage Overview.