> Note: This article covers the Velaro Messaging platform (V20).

What it does

Every campaign email goes out with a From name and From address. The platform default sender is the one Velaro uses for its own campaign email when nothing more specific is set. It never replaces a sender you chose for a campaign, an account, or a template.

Which sender is used

Velaro picks the first one that is set, in this order: the campaign's own sender, the account default sender, the template sender, the platform default sender, and finally the built-in Velaro sender.

Who can change it

Velaro staff can view and change the platform default in Email Campaigns, Settings, or ask Moshky. The address must be a plain email address on velaro.com or on a verified sending domain, so mail keeps being delivered and trusted.

How a change works with Moshky

Moshky first shows the current sender next to the proposed one. Nothing is saved until a staff member approves. The change is recorded in the audit trail with the previous values, and Moshky can reset to the built-in Velaro sender or restore the earlier values at any time.

Other ways to manage it

The Velaro staff CLI (velaro platform-email-sender) and the staff MCP tools (platform_email_sender_get, platform_email_sender_set, platform_email_sender_reset) use the same checks.