What Is the Velaro Knowledge Base?

The Velaro Knowledge Base (KB) is a fully hosted, public-facing help site that your customers can browse at a custom domain (e.g. help.yourcompany.com). It integrates directly with your AI bot — articles are automatically indexed for bot responses.

Initial Setup

1. Go to Knowledge Base → Settings in the admin panel.
2. Enter your company name, upload a logo, and choose a theme color.
3. Set your custom domain in the Domain field (e.g. help.yourcompany.com).
4. Add a CNAME DNS record at your registrar pointing to velaro-admin-prod.azurewebsites.net.
5. Click Save — your KB is live at your custom domain within minutes.

Organizing Content

Content is organized in a three-level hierarchy:

• Categories — top-level groupings (e.g. Getting Started, Billing, Technical)
• Topics — sections within a category (e.g. Account Setup, Payment Methods)
• Articles — individual help pages within a topic

Writing Articles

Click New Article within any topic. The editor supports:

• Rich text formatting (headings, bold, lists, tables)
• Image uploads (drag and drop)
• Code blocks and callout boxes
• Embedded videos (YouTube/Vimeo URLs)

Articles are auto-saved as drafts. Click Publish to make them public.

Bot Integration

Once published, articles are automatically indexed for your AI bot. When a customer asks a question, the bot searches the KB and cites the relevant article in its response. Enable Bot Response on individual articles to fine-tune which content the bot uses.

Analytics

View per-article hit counts, helpful/not helpful votes, and search queries under Knowledge Base → Analytics. Use this data to identify gaps and improve coverage.