Overview

A visitor may open your site in more than one browser tab. You choose whether the chat stays live in every tab or only in the tab the visitor is looking at. Each chat window has its own setting, so you can treat a support page differently from a marketing page.

The three choices

• Follow default. The chat window uses your account-wide setting. This is the starting point for every chat window.
• Active tab only. Only the tab the visitor is currently viewing keeps the live chat connection. Background tabs stay quiet and catch up when the visitor switches back. This uses less bandwidth and avoids duplicate notification sounds.
• All tabs live. Every open tab keeps the live chat connection, so a new agent message shows up in all of them at once.

Change the setting

1. Go to Messaging, Chat Window and open the window you want to change.

2. In Appearance, Launcher, find Multiple browser tabs.

3. Pick Follow default, Active tab only or All tabs live from When a visitor has several tabs open.

4. Save.

Change it with Velaro MCP or the command line

Ask your assistant to set the multi-tab mode on a chat window, or use the command line:

velaro chat-window set-multi-tab-mode <id> active-only

Use all-live for every tab, or default to follow the account-wide setting. velaro chat-window get-style <id> shows the current choice.

Tips

• Most sites do well with Active tab only.
• Choose All tabs live if visitors commonly keep chat open beside other tabs and expect to see replies without switching back.