Email Delivery and Automatic Retries
Last updated October 4, 2026 ·
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Velaro sends chat transcripts, missed-chat alerts and other notification emails on your behalf. If a send fails, the message is not dropped. It goes into a retry queue and Velaro tries again automatically.
How retries work
| State | Meaning | What happens next |
|---|---|---|
| Pending | The send failed and is waiting for its next automatic retry. | Velaro retries on a schedule. |
| Parked | Automatic retries were used up. | Velaro support reviews the item and replays it once the cause is fixed. |
| Sent | The email was delivered to the mail provider. | Nothing further. |
If an email is late or missing
- Check the recipient's spam, junk and quarantine folders. Allow-list the Velaro sending domain if your mail system quarantines it.
- Confirm the recipient address on the site is correct.
- Wait a few minutes. Pending items retry automatically.
- Still missing? Contact Velaro support with your site ID, the recipient address and the approximate time of the chat.
For Velaro staff
Staff can inspect and replay the v10 retry queue from Super Admin (Email Delivery tab) or with the staff MCP tools v10_retry_queue_status, v10_retry_queue_list, v10_retry_queue_replay and v10_retry_queue_replay_all. Replay-all defaults to a dry run.
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