Show an Override as a Notice on Your Knowledge Base

When you have news visitors should see right away, such as holiday hours, a shipping delay, or a limited-time offer, you can publish it on your Knowledge Base from the same Override your chatbot already uses. One edit updates what the chatbot says and what visitors read on your help pages.

Notices on the Knowledge Base are available with the Velaro AI Chatbot.

What Visitors See

A visitor sees a small notice above the page content. It sits inline with the page, so it never covers the article, opens a pop-up, or follows them as they scroll.

• Each notice has an X so the visitor can dismiss it.
• Once dismissed, the notice stays hidden in that visitor's browser. If you later change the message, visitors see the updated notice.
• When a notice reaches its expiry time, it disappears on the visitor's next page load. You do not need to remove it by hand.

How to Publish a Notice

1. Go to Settings → Bots → AI Chatbot → Knowledge Overrides.

2. Create a new Override or open an existing one.

3. Turn on Show on Knowledge Base.

4. Choose where it appears: All pages, or One page (pick the article from the list).

5. Write the Notice message. Keep it short and written for visitors. The message is the only text published to your Knowledge Base.

6. Optionally set a Start and an Expiry so the notice appears and disappears on its own.

7. Choose whether visitors can dismiss it, then save.

The Override's own text, which instructs the chatbot, is never shown on your Knowledge Base. Only the notice message you write is published.

Tips

• Write for the visitor in one or two sentences, for example "We are closed Thursday and Friday for the holiday. Chat support resumes Monday."
• Use One page when the news applies to a single topic, such as a shipping delay on your shipping policy page.
• Set an expiry for anything time-limited so the notice cleans itself up.
• Turn the Override's Active toggle off to remove the notice right away without deleting it.

Availability

Show on Knowledge Base is part of the Velaro AI Chatbot. If your account uses the Knowledge Base without the chatbot, open your account's Billing page to review your plan.