The Knowledge Base chatbot performs a search of the knowledge base, returns one or more matching articles in a carousel viewer, then checks if the search results were helpful.
|1||Action Menu||Select “Knowledge base” to search the knowledge base and display search results.|
|2||Search Tags||Search the knowledge base using specific tags or allow the visitor to search using keywords.|
|3||Data Field||Select the chatbot data field used to capture the search keywords or phrase.|
|4||Helpful Button Label||Set the label for the Helpful button that will display in the chat.|
|5||Helpful Path||Select the path that the Helpful button will display|
|6||Not Helpful Button Label||Set the label for the Not Helpful button that will display in chat.|
|7||Not Helpful Path||Select the path that the not helpful button would route to.|