The Knowledge Base chatbot performs a search of the knowledge base, returns one or more matching articles in a carousel viewer, then checks if the search results were helpful.
| 1 | Action Menu | Select “Knowledge base” to search the knowledge base and display search results. |
| 2 | Search Tags | Search the knowledge base using specific tags or allow the visitor to search using keywords. |
| 3 | Data Field | Select the chatbot data field used to capture the search keywords or phrase. |
| 4 | Helpful Button Label | Set the label for the Helpful button that will display in the chat. |
| 5 | Helpful Path | Select the path that the Helpful button will display |
| 6 | Not Helpful Button Label | Set the label for the Not Helpful button that will display in chat. |
| 7 | Not Helpful Path | Select the path that the not helpful button would route to. |