The knowledge base can be searched from within the chat window with a landing page widget.
Search widget
| 1 | Search widget | Chat window landing page widget for knowledge base search. |
| 2 | Search field | Enter keywords or phrases to be searched. |
| 3 | Search button | Submit a search request. |
Search Results widget
| 4 | Search results widget | Results of the search are displayed in a widget that opens below the knowledge base search widget. |
| 5 | Carousel scroll | Buttons that control the forward and backward scrolling of search results the number of search results displayed is controlled by a setting. |
| 6 | Article card | Each article that matches the search results is displayed on a card that shows the article title and description. |
| 7 | Close results | Closes the search results widget. |