Chatbot Query QnA

The chatbot “Query QnA” feature allows the chatbot to conduct a natural language question-answering conversation. 

 

 

Action Dropdown Dropdown menu that lets you choose which action the path would end with.
Confirmation Question Choose to display and configure a confirmation question that displays after the visitor queries the QnA database. 
Helpful Path Choose a path that the visitor would route to if the answer presented was helpful. 
Not Helpful Path Choose a path that the visitor would route to if the answer presented was not helpful.
No Answer Path Choose a path that the visitor would route to if the answer was not found.

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