Chatbot conversation paths can be configured to perform actions to enable self-service support for visitors, check live agent availability and respond accordingly, route to an agent, and perform custom actions with webhooks.
| Query QnA | Allow the visitor to ask a question that will query the QnA database. See Query QnA. |
| Close Chat | The chatbot ends the conversation and closes the chat engagement. |
| Route to agent | Route the bot conversation to a specific agent to continue the engagement. See Chatbot Routing. |
| Route to group | Route the bot conversation to a specific group to continue the engagement. See Chatbot Routing. |
| Route to bot | Route the bot conversation to another bot to continue the engagement. See Chatbot Routing. |
| Go to path | Route the conversation to a path in another chatbot. See Chatbot Routing. |
| Check agent availability | The chatbot will check if a specific agent is available to chat and then conduct the conversation based on the result. See Chatbot Check Availability. |
| Check group availability | The chatbot will check if a specific group is available to chat and then conduct the conversation based on the result. See Chatbot Check Availability. |
| Knowledge base | Allow the visitor to query the knowledge base. See Knowledge Base Chatbot. |
| Show Calendar | Allows the visitor to set up an event on the calendar. See Chatbot Schedule Meeting |
| Webhook | Allows the chatbot to capture data to submit to a webhook and return the desired response or output. See Chatbot Webhook |
| Searchspring | Allows a chatbot to perform a search of a Searchspring knowledgebase. See Searchspring Chatbot |
| Request call | Prompts the visitor to enter their phone number and receive a call from the agent. See Chatbot Request a Call |