The chatbot “Query QnA” feature allows the chatbot to conduct a natural language question-answering conversation.
| 1 | Action Dropdown | Select the action to be taken at the end of the current path. |
| 2 | Confirmation Question | Choose to display and configure a confirmation question that displays after the visitor queries the QnA database. |
| 3 | Helpful Path | Choose a path that the visitor would route to if the answer presented was helpful. |
| 4 | Not Helpful Path | Choose a path that the visitor would route to if the answer presented was not helpful. |
| 5 | No Answer Path | Choose a path that the visitor would route to if the answer was not found. |