Agent Availability Report

For when you would like to see when the agents log in, log out and change their availability status.  You can run this report to show the activity of one or multiples agents at the same time.

Chart

 

Filters and settings

The following filters are used in the Agent Availability report. See Report Filters and Settings for details.

  • Timeframe
  • Filter by
    • All Sessions or Agent Summaries
    • Group
    • Agents
  • Download report
  • Email report
  • Schedule report

Data

NameDescription
DateDate and timestamp of the availability status change for the user.
UserThe name of the agent.
ActionLogin or Availability change action.
AvailabilityAvailability status as a result of the action.

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