Chat Window Customization
Overview
Velaro's chat widget is fully customizable to match your brand. Change colors, logo, bot avatar, button style, greeting text, and position — all without touching code.
Accessing Customization Settings
Go to Channels → Web Messaging → Deployments → [Your Deployment] → Appearance.
Customization Options
| Setting | Description |
|---|---|
| Theme Color | Primary color of the chat header and buttons |
| Logo / Avatar | Your company logo or bot avatar displayed in the header |
| Widget Position | Bottom-right (default) or bottom-left |
| Greeting Title | Text shown above the chat window (e.g. "Hi! How can we help?") |
| Greeting Subtitle | Secondary text (e.g. team name or response time) |
| Button Style | Round, square, or text-only chat button |
| Button Label | Text on the launcher button (e.g. "Chat with us") |
| Font | Match your website's font family |
| Dark Mode | Auto or always-on dark theme |
Pre-Chat Survey
Optionally require visitors to provide their name and email before starting a chat. Go to Appearance → Pre-Chat Form. This data is automatically associated with the conversation and used to look up the customer in your CRM.
Live Preview
All customization changes are previewed in real time on the right side of the settings page. No need to save and reload your website to see how it looks.
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