Chatbot Request a Call
Last updated April 18, 2025 ·
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The chatbot Request-a-call feature allows a chatbot to capture visitor phone number in order to initiate the call back feature, or to connect with an agent if call bridging is enabled.
| 1 | Action Dropdown | “Request Call” action selected. |
| 2 | Phone Number Question | Configure the message that displays to the visitor to request the visitor’s phone number. |
| 3 | Confirmation Question | Configure the confirmation message that displays to the visitor after entering their number. |
| 4 | Unavailable Message | Enter a message to display to the visitor when a call is unavailable. |
| 5 | Unavailable path | Select a path to follow if a call is unavailable. |
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Chatbot Actions Overview