Visitor Reports and Conversion Metrics
Visitor Report Overview
The Comprehensive Visitor Report Overview provides essential insights into visitor demographics, behaviors, and preferences. By analyzing this data, organizations can tailor their services and marketing strategies to enhance the overall visitor experience.
Visitors Charts
Conversions Charts
Metrics descriptions
| Data | Description |
|---|---|
| Visitor Total | Total number of visitors. |
| Chat | Total chats. |
| Total converted from visitors | number of visitors that chatted after visiting. |
| Total unconverted from visitors | Number of visitors who did not chat. |
| Total converted from chat | Number of visitors who completed the conversion. |
| Total unconverted from chat | Total converted from visitor - Total converted from chat. |
| Total converted value from chat | Sum of the value of all conversions. |
| Average converted value from chat | Total converted value / Total converted chats. |
| Total unconverted value from chat | Sum of all value of unconverted chats. |
| Average unconverted value from chat | Total unconverted value / Total unconverted chats. |
Filters
- Date range
- Summarize by: Full Details or Summarized
- All groups or a specific group
- Conversion pipeline chart level settings: Level 1 & Level 2
Data
| Element | Description |
|---|---|
| Date | Date of the conversation. |
| Conversion | Name of the conversation as configured by the admin (https://app.velaro.com/#/admin/visitors/conversions). |
| Value | Either a static value, or variable passed in for each conversion. |
| Group | Group the visitor was in when the conversion was completed. |
| Agent | Agent that the visitor chatted with before completing the conversion. |
| Persona | Not used. |
| Invitation | If an invitation is configured as a conversion milestone, the name of the invitation is displayed. |
| Visitor | Name of the visitor. |
Was this article helpful?