What the source panel shows

Open Compliance, then Safety Events, and choose Show source on any event. The panel tells you where the message came from: the channel, the visitor name and ID, the exact text, whether Velaro stopped it or let it through, and how many times the same visitor has triggered this kind of event in the last 30 days.

Administrators and managers can also see the visitor's IP address and browser. Other roles see the event without those two details.

Opening the conversation

Choose Open engagement to jump to the full conversation for that event so you can read what led up to it.

Blocking a visitor or an IP address

Choose Block visitor or Block IP to stop further contact from that source. Every block is recorded with who made it and when, and you can review the list from the same page. Blocking by IP address is available on plans that include IP blocking.

How long details are kept

Visitor and IP details are kept for 90 days and then removed. The event itself stays in your history.

Who sees what

You only ever see events for your own site. Voice calls, chat and the other channels all appear in the same list.