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Getting Started

Quick Start Guide

Velaro quick start guide
Agent handbook

Step-By-Step Guide for Agents using Velaro
How to Sign In to Velaro

Step-By-Step Guide on how to log on to the website.
Adding Velaro to your Website

How to get the Velaro code you need to deploy on your website
Deploy Velaro with Google Tag Manager

This is a step-by-step guide for deploying a tag using Google Tag Manager (GTM), specifically for adding the Velaro deployment script to your website.
Account and App Features FAQs

These are the FAQ and step - by- step guide.

Design

Engagement Workflow

Agent Console

Agent Tools

Visitor Information

Agent Profile

Agent Management

Reports

Integrations

Security and compliance

Administration

Troubleshooting

Chatbots

Chatbot Conversations

Chatbot Actions

Language Understanding

Knowledge Base

Portal

Article Management

Chat and Automation

Voice

Voice Tools

Managing Voice Calls

Call Report

Call engagement reports and transcripts

Messaging

Web Messaging

Page Widgets — Click-to-Chat, Click-to-Call, Topic Chat

Security and Compliance

Compliance

Security and Compliance in Velaro V20

Overview of Velaro's security features, data handling, PII scrubbing, and compliance capabilities.

Version Updates

Release Notes

Velaro Release Notes

Stay informed about the latest Velaro platform updates, including new features, AI chatbot enhancements, workflow improvements, and performance updates. Check back regularly for upcoming release details.