Inactive Visitor Overview
Velaro has a feature that checks if a visitor is still active and connected during a chat session.
If a visitor closes the chat window, leaves the page, or loses internet connectivity, Velaro detects this and sends a system message to the agent:
"The visitor is inactive and may have left the page or lost their internet connection."
This notification helps agents know that if they send a message and do not receive a response, the visitor may no longer be connected.