Detecting Inactive Chat Visitors

Velaro has a feature that checks if a visitor is still active and connected during a chat session.

If a visitor closes the chat window, leaves the page, or loses internet connectivity, Velaro detects this and sends a system message to the agent:

"The visitor is inactive and may have left the page or lost their internet connection."

This notification helps agents know that if they send a message and do not receive a response, the visitor may no longer be connected.

 

The visitor is inactive and may have left the page or lost their internet connection.

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