Quick Start Guide

Thanks for choosing Velaro. This guide will take you through the Velaro setup basics to get you started quickly.

 

Step 1: Brand for your Company

First we'll set up the appearance of your visitor facing chat window to make sure that your live chat represents your brand. Here you can update your logo, color scheme, company name, window size, and even the automatic message text sent from the Velaro system. 

  • Brand the chat window: set your company name, logo, and color scheme. See Chat Designer 

 

Step 2: Set up Profile

The Profile screen is where you will set up all of the settings that are personal to you or a specific user. Here we can upload your headshot and update your display name, customize your notification settings, as well as the appearance of the engagement screen including font size and color when you are in a chat.

 

Step 3: Set up Groups

Groups are how Velaro segments chats and sends them to different agents depending on the customers needs. Sales and Support are common groups but you can split these up in any way that makes sense for your business such as product line, customer language or anything else.

Step 4: Invite Agents

Once your groups are configured its time to invite your agents to the account so you can fill your groups with the experts that will be staffing chat.

  • Send invitations to the individuals who will be conducting chats and managing the system. See Manage Agents.

Step 5: Customize your visitor workflow

Workflow settings determine the entirety of the customer experience as they go through the process of chatting with your company, this includes collecting information from a customer before the chat starts, routing chats to the correct groups, what to display to the customer if no agents are available, and collecting customer satisfaction data as well. This is also where you can configure how long visitors should wait in queue before being allowed to leave a message for you to see offline.

Step 6: Add chat to your Website

Once these steps are complete you are all ready to deploy chat to your website and begin helping your customers. The deploy options will give you the scripts needed to install the Velaro chat functionality on your website when you are ready to go live.

 

 

 

 

 


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