To enable Velaro chat on your website, the Velaro deployment code is required on every page where chat is available for a customer. There are several different deployment options.
The deployment code is generated specific to a group, and can be found in the Design section of the Account Settings menu. (Account Setup > Design > Chat Designer > Actions > Deploy).
Click Deploy on the Actions menu and the following screen will display:
The Inline chat option is the most common deployment style, recommended for most customers. This option will display chat on your website as a launcher and chat window that co-exists with your webpage and sits in the bottom right corner of the browser window. Once this option is selected the inline code for your account SiteID will be generated.
Copy and paste this code as close to the close body tag (</body>) of your website HTML and your customers will be able to chat with your agents.
If your website developer would prefer to install the code on the website using Node Package Manager (NPM), select the NPM option. NPM allows both the Inline or Pop-out chat to be added to the page. More information is available on the Velaro GitHub page.
The Dynamic button installation allows installing chat that launches in a new pop-out window outside of the webpage.
To install a dynamic button, configure the online and offline button states in the chat designer and place the button on the html page of the website where the button should appear.
Please note this feature has some limitations on functionality. Chat launched from a hyperlink will not be able to determine agent availability until a visitor clicks the link, and the visitor browser information will be limited, although this can be configured manually as shown in the image below.
Hyperlink deployment allows the inclusion of a chat URL link in an email, text document, or anywhere else you would like to insert a hyperlink to chat.
If none of these methods fits your intended functionality, please contact Velaro Support to inquire about other deployment options