Sound settings can greatly enhance your audio experience, whether for New Call, New Chat, or New Visitor. Start by navigating to the account, selecting sound, and configuring any advanced settings to suit your preferences.
Control
Description
Sounds enabled
Unchecked: Sounds are disabled.
Checked: An audio alert is used as a chat notification.
Repeat alert sounds
Unchecked: The audio alert is only played once.
Checked: The audio alert repeats until it is turned off (by clicking the notification bell icon that appears next to the profile avatar).
Sounds when unavailable
Unchecked: The audio alert is played even when the agent is unavailable.
Checked: The audio alert is not played when the agent is unavailable.
Error sound
The sound that is played when an error occurs (e.g.: submitting a form without required fields completed).
New call sound
The sound that is played when a new click-to-call request is submitted. Note: agent must have click-to-call enabled in their account. See Click to Call
New queue sound
The sound that is played when a new visitor is queued.
New chat sound
The sound that is played when a new chat engagement has started.
Visitor sounds enabled
Unchecked: A sound is not played when there is a new visitor on the website.
Checked: A sound is played when there is a new visitor on the website.
New visitor
The sound that is played when a new visitor comes to the website as identified by Visitor Monitoring