Engagements Dashboard

The dashboard is available to Administrators and Managers. It is comprised of a header with key metrics, and widgets that provide views into activities and metrics. All dashboard controls will refresh in real-time unless there is a refresh button on the control. widgets are auto-refreshed every minute

Each widget can be moved to the user's desired location on the dashboard screen. Filters are available for the Visitor Engagements, Online Agents, Chat Groups and Recent Activity widgets.

 

Key Metrics

MetricDescription
Percentage of active chats out of all available chat slots.
The number of visitors on the website in which Velaro is installed.
The number of visitors waiting for an agent.
The number of active chats

 

Dashboard Widgets

The following widgets are available on the dashboard.

 

Visitor Engagements

 

Visitor Engagements Filter

 

Online Agents

 

Online Agents Filter

 

Availability

 

Recent Activity

 

Recent Activity Filter

 

Chat Groups

 

Chat Groups Filter

opens a new window:

 

Average Handle Time

 

Missed Chats

 

Service Level


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