Canned responses allow agents to quickly access frequently used messages via tag to save time typing the same answers time and time again. This free's your agents to help as many customers as possible as quickly as possible and ensure your company's messaging is consistent no matter who answers the chat.
To insert a preconfigured canned response, type “#” into the chat dialog box. This will bring up a list of all messages available in the group they are chatting in. Continue to type the name of the response keyword, and the list will filter with each letter until you find the response you need.
To configure canned responses, see Configure Canned Responses.