The Reports section displays the reports menu. The Engagement report is displayed by default.
|Account Utilization Report||Statistics on use of the Velaro account.|
|Agent Availability Report||Statistics on agent availability.|
|Agent Utilization Report||Statistics on agent utilization.|
|Call Report||Statistics on the click-to-call feature.|
|Canned Message report||Use and performance of canned messages.|
|Change Log||A listing of all the administrative changes to the application.|
|Customer Satisfaction Report||Access to customer satisfaction reports.|
The real-time chat engagement report.
The engagement report provides access to chat transcripts and all chat engagement data.
|Missed Chat Snapshot||A dashboard that displays the result and agent availability for each missed chat.|
|Queue Report||Statistics on visitor queue wait times.|
|Service Level report||Statistics on chat service level performance.|
|Visitor||Access to visitor reports.|