The Reports section displays the reports menu. The Engagement report is displayed by default.
| Report | Description |
|---|---|
| Account Utilization Report | Statistics on use of the Velaro account. |
| Agent Availability Report | Statistics on agent availability. |
| Agent Utilization Report | Statistics on agent utilization. |
| Call Report | Statistics on the click-to-call feature. |
| Canned Message report | Use and performance of canned messages. |
| Change Log | A listing of all the administrative changes to the application. |
| Customer Satisfaction Report | Access to customer satisfaction reports. |
| Engagement Report | The real-time chat engagement report. The engagement report provides access to chat transcripts and all chat engagement data. |
| Missed Chat Snapshot | A dashboard that displays the result and agent availability for each missed chat. |
| Queue Report | Statistics on visitor queue wait times. |
| Service Level report | Statistics on chat service level performance. |
| Visitor | Access to visitor reports. |